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our clients

Sony Music
Microsoft
East Riding of Yorkshire Council
Renault
Toshiba
Universal Music Group
Slough Borough Council
Bosch
AstraZeneca
Sefton Metropolitan Borough Council
Gumtree
Chesterfield Borough Council
More Case Studies

our awards and accolades

Year Organisation Award
2011 Marketing Magazine Commended: Contact Centre Agency of the Year
2011 National Outsourcing Association Awards Winner: Public Sector Project of the Year (with client Chesterfield Borough Council)
2011 National Outsourcing Association Awards Finalist: BPO Contract of the Year (with client Microsoft)
2011 National Outsourcing Association Awards Finalist: Outsourcing Service Provider of the Year
2011 National Outsourcing Association Awards Finalist: Contact Centre Outsourcing Service Provider of the Year
2011 European Call Centre and Customer Service Awards Finalist: Back Office Team of the Year (with client Renault)
2011 National Business Awards Finalist: Business Enabler of the Year
2011 Marketing Magazine arvato listed as top four contact centre provider in the UK for the second year running
2011 Music Week Winner: Distributor of the Year
2011 Government Business Awards Commended: our client Chesterfield Borough Council was commended for its work with arvato and Kier in the Outsourcing Award
2010 Marketing Magazine arvato listed as top four contact centre provider in the UK
2010 Institute of Revenues, Rating and Valuation Winner: Excellence in Social Inclusion (with client East Riding of Yorkshire Council)
2009 ICMI Winner: Global call centre of the year (with client Amex)
2009 Moneywise Winner: Best Credit Card Servicing Team
2007 LGC Awards Winner:  Best Public-Private Partnership (with client East Riding of Yorkshire Council)
2007 Association for Public Sector Excellence Winner:  Best Public-Private Partnership (with client East Riding of Yorkshire Council)
2007 Audit Commission Winner: Best Authority for Managing Finances (with client East Riding of Yorkshire Council)
2006 Call Centre Association Winner: Excellence Award – services to industry
2006 Direct Marketing Association Winner: Excellence Award – telemarketing
2006 Institute of Revenues, Rating and Valuation Winner: Benefits team of the year (with client East Riding of Yorkshire Council)